RETURN & REFUND POLICY

RETURN & REFUND POLICY — AVRANA STORE

Last Updated: October 12, 2026

At AVRANA STORE, customer satisfaction is important to us. We want you to feel confident when shopping for your favourite styles. If there is a problem with your order, this policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

You may request a return if your item meets the applicable conditions below:

  • The item is unworn, unused, and unwashed.

  • The item is in its original condition, with tags and packaging where applicable.

  • You provide your order number or proof of purchase.

  • Your request is submitted within 14 days of receiving your order, except where a different period is required by law.

Items that do not meet these conditions may not qualify for a change-of-mind return, subject to applicable consumer protection laws.

2. Items That Cannot Be Returned

For hygiene, safety, or other legitimate reasons, the following items may be excluded from change-of-mind returns where permitted by law:

  • Items that have been worn, washed, or damaged after delivery.

  • Items without their original tags or packaging, where these are reasonably required for resale.

  • Personalised or custom-made products, except where defective or otherwise covered by applicable law.

  • Items clearly identified as non-returnable before purchase, where such restrictions are lawful.

Important: Faulty, damaged, incorrect, or misdescribed items may still qualify for a remedy even if they fall within a category normally excluded from change-of-mind returns.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photos or videos showing the issue, where possible.

After reviewing your request, we may offer an appropriate solution, such as a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

4. How to Request a Return

To request a return, follow these steps:

  1. Contact us at [Insert your customer support email].

  2. Include your order number and the reason for the return.

  3. Wait for our instructions and return authorisation, if required.

  4. Package the item securely and follow the return instructions provided.

Please do not send items to an address that has not been confirmed by our team.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will generally be issued to the original payment method where possible.

  • Processing times may vary depending on your payment provider or bank.

  • Any applicable refund timeframe required by law will be followed.

  • If the original payment method is unavailable, we will contact you to arrange a lawful alternative.

We will not unreasonably delay a refund that is legally